It is so sad that employees are not well trained and when you ask questions, they have no idea. Employees need to be trained better but, when that is how there manager acts, it is not wonder!
The week day crew is much better. Corporate office needs to pop in on these folks on a weekend and see how they treat the customers! I have been in the public as a hotel manager for 20 years and if one of my employees acted like that with a guest, they would not have a job.
I have been fencing 12 acres of land and have spent about $4,000 over the last 3 weeks with them. I believe in supporting the county by using stores/companies within my county. However, this is the second time in 3 weeks, an employee has been rude and disrespectful. (Weekends). First time an employee yelled at me and got disrespectful.
Now just today they charged me double for some gates. When I called the store and asked for the manager, Charles told me "I am close as you can get". He had an attitude, was argumentative and then hung up on me, while I was trying to explain. Very upsetting for a loyal customer that has spent so much money there. Even for someone not spending money to be treated that way.
Alway's a fantastic experience ! Great customer service and knowledge when ever you need it....
Tractor Supply Co is a US Hardware Store based in Dinwiddie, Virginia. Tractor Supply Co is located at 13118 Boydton Plank Rd, Dinwiddie, VA 23841, USA.
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